Terms & Conditions

Lavish Laundry’s Terms and Conditions Updated: January 26th, 2020

These terms and conditions (“User Terms”) apply to your visit to and your use of our website at www.lavishlaundrydxb.com (the “Website”), the Service, and the Application (as defined below), as well as to all information, recommendations, and/or services provided to you on or through the Website, the Service, and the Application. PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING Lavish Laundry APPLICATIONS OR ANY SERVICES PROVIDED BY US, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE

Lavish Laundry

APPLICATIONS OR ANY SERVICES PROVIDED BY US.

LAVISH LAUNDRY Your contracting partner is LAVISH LAUNDRY LLC., a corporation established in DED, Dubai, UAE with PO BOX 23447 (“LAVISH LAUNDRY”).

What services does LAVISH LAUNDRY provide?

Lavish Laundry provides pick-up and delivery services for dry cleaning and laundry. Pick-up and delivery may be requested through our Website or the use of an application supplied by Lavish Laundry and downloaded and installed by you on your single mobile device (smartphone) (the “Application”). All services provided by Lavish Laundry to you by means of your use of the Website or Application are hereafter referred to as the “Service”.

How is a contract concluded between LAVISH LAUNDRY and you?

By using the Website, Application, or the Service, you enter into a contract with Lavish Laundry (the “Contract”). In order to be able to use the Website, Application, or Service, you first need to sign up with Lavish Laundry. When signing up, you are obligated to provide Lavish Laundry with your personal information, mobile telephone number, address for pick-up and delivery, and credit card data (only requested when placing an order). Upon successful completion of your signing up with Lavish Laundry, Lavish Laundry will provide you with a personal account, which may be accessible to you with a password of your choice. You have to be 18 years of age or older to use the Service, Website, or Application. If you reside in a jurisdiction that restricts the use of the Service, Website, or Application because of age or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service and the Application. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into and bind the entity to, these User Terms and register for the Service and the Application.

Your use of the Website, Application, or the Service

You warrant that the information you provide to Lavish Laundry is accurate and complete. Lavish Laundry is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons. You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct Application for your device. Lavish Laundry is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. Lavish Laundry reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device. By using the Website, Application, or the Service, you further agree that:

You will only use the Service, Website, or download the Application for your sole, personal use and will not resell it to a third party. You will not authorize others to use your account. You will not assign or otherwise transfer your account to any other person or legal entity. You will not use an account that is subject to any rights of a person other than you without appropriate authorization. You will not use the Service, Website, or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes. You will not use the Service, Website, or Application to cause nuisance, annoyance or inconvenience. You will not impair the proper operation of the network. You will not try to harm the Service, Website, or Application in any way whatsoever. You will not copy, or distribute the Website, Application, or other Lavish Laundry Content without written permission from Lavish Laundry. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service, Website, and the Application. You will provide us with whatever proof of identity we may reasonably request. You will not use the Service, Website, or Application with an incompatible or unauthorized device. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application, Website, or Service. Lavish Laundry reserves the right to immediately terminate the Service and the use of the Website or Application should you not comply with any of the above rules.

Care for Garments

Lavish Laundry provides, at your choice, three services: Cleaning and Pressing, Pressing Only, and Wash & Fold. For the Cleaning and Pressing service, Lavish Laundry follows each garment’s care label instructions. If a care label instruction tag was missing, Lavish Laundry will make a best-effort judgment on the method chosen for cleaning. If a user requests garment treatment which is contradictory to that indicated on the care label instructions, Lavish Laundry will, when possible, make an attempt to contact the user and advise on the potential risks associated with proceeding with the treatment. If Lavish Laundry is unable to obtain the user’s approval to proceed, Lavish Laundry shall refrain from cleaning the garment in question. If the user authorizes Lavish Laundry to proceed, the user will assume responsibility for any damage to their garments. In the Wash & Fold service, all items are washed at forty (40) degrees celsius and dried in a medium to high heat. Lavish Laundry staff will not verify that each garment is safe to undergo washing at forty (40) degrees celsius and drying at medium to high heat. The user will assume responsibility for any damage to their garment. Lavish Laundry will not guarantee the successful removal of any stain but will make every attempt to remove stains without damage to your garment.

Item Count

Lavish Laundry’s pick-up driver will count the number of bags given by the user for cleaning and ironing. The count at collection will not include a count or an inspection of the garments. Any defects, damages, or stains will not be noted down on this receipt. The user has the right to ask for a confirmation receipt for the number of items that will be taken to our laundry and dry cleaning facility. Once the garments arrive at the facility, our attendant (sorter) will carry out a separate and thorough count of the cycle. In addition, our personnel will carry out a thorough check of the garments received for defects, damages, and stains. Lavish Laundry will inform the customer of the noted damage. Lavish Laundry reserves the right to decide to not clean an item and inform the customer via call, SMS, in-app chat, e-mail or with a card informing the customer that the garment was not cleaned.